Frequently Asked Questions

Ordering Online

Q. Can I share my satisfaction or views after purchasing an item?

You can submit a review of any product you have purchased on our website. A leave a review section is available for each product.

Q. How do I track my order

If your order hasn’t arrived in a timely fashion please check your dispatch email which contains your tracking number, if you cannot find this email, please contact us.

Q. Order Delays

1. Incorrect shipping address or details
2. Customs charges: If your order total was over $400.00 NZD you will be subject to customs charges which will be sent to you via mail.

Q. Order Processing - How long will it take?

After submitting your order online you will receive an email confirmation of your purchase. The email will contain your personal details, shipping address and products purchased.

Payment

Q. Is buying online safe?

Personal information you submit to Punch Equipment NZ is handled with the strictest confidence in accordance with our Terms and Conditions.

Q. What are my payment options?

PayPal & Credit Card
If you have a PayPal account you can log in and pay online with your PayPal account.
Alternatively, you can enter your credit card details using PayPal as a guest account.
PayPal is one of the most popular online payment gateways, it’s easy to use and provides online security and buyer protection.

Shipping/Delivery

Q. Can I choose a different delivery address to my billing address?

Yes, you can change your shipping address by clicking the “Ship to a Different Address” checkbox on the checkout.

Q. What happens if I am not available to sign for delivery?

An attempted delivery is when a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it. If this occurs, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected.

Q. What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

If you believe there is damage to the products you’ve ordered, incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please Contact Us.

Warranty / Refunds

Q. What is Punch Equipment’s online refund policy?

Goods cannot be returned without prior arrangement and a return number being issued. 20% will be deducted from the invoice value as a restocking fee. For a simple change of mind returns a balance will only be credited to your account. There will be no cash refunds.

Freight is fully the responsibility and cost of the customer for any return. Only undamaged “as new” in original packaging product can be returned with no foreign pricing or stickers. Goods returned after 24 days – No credit allowed