Frequently Asked Questions
You can submit a review of any product you have purchased on our website. A leave a review section is available for each product.
If your order hasn’t arrived in a timely fashion please check your dispatch email which contains your tracking number, if you cannot find this email, please contact us.
1. Incorrect shipping address or details
2. Customs charges: If your order total was over $400.00 NZD you will be subject to customs charges which will be sent to you via mail.
After submitting your order online you will receive an email confirmation of your purchase. The email will contain your personal details, shipping address and products purchased.
Personal information you submit to Punch Equipment NZ is handled with the strictest confidence in accordance with our Terms and Conditions.
Unfortunately we don’t accept phone orders.
PayPal & Credit Card
If you have a PayPal account you can log in and pay online with your PayPal account.
Alternatively, you can enter your credit card details using PayPal as a guest account.
PayPal is one of the most popular online payment gateways, it’s easy to use and provides online security and buyer protection.
Yes, you can change your shipping address by clicking the “Ship to a Different Address” checkbox on the checkout.
An attempted delivery is when a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it. If this occurs, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected.
The following business day.
If you believe there is damage to the products you’ve ordered, incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please Contact Us.
Warranty / Refunds
Goods cannot be returned without prior arrangement and a return number being issued. 20% will be deducted from the invoice value as a restocking fee. For a simple change of mind returns a balance will only be credited to your account. There will be no cash refunds.
Freight is fully the responsibility and cost of the customer for any return. Only undamaged “as new” in original packaging product can be returned with no foreign pricing or stickers. Goods returned after 24 days – No credit allowed